Gareth Chainey
Product designer with 10+ years experience working with startups and large scale companies in B2C and B2B SaaS. I create high quality prototypes to rapidly experiment, make product decisions and win deals.
Download the PDFNew York City, USA
Experience
- EnterpriseAIMay 2025 – PresentLead Product Designer · New York City, USA
EnterpriseAI is building products that solve business problems by leveraging the powers of LLMs. Building two main products: An agentic workflow creation tool for the enterprise, and a government building application platform.
- Built high quality prototypes to quickly respond to multi-million dollar RFP deals (would previously require entire teams to do)
- Set up and led customer discovery and acquisition/conversion for products
- Designed LLM integrated prototypes to build an Enterprise ready agentic workflow management tool
- Closely collaborated with product and engineering to continually improve product and product strategy
- SEEKMay 2022 – Sep 2024Senior Product Designer · Melbourne, Australia
SEEK is APAC's largest employment marketplace. Led the continuous discovery for a team tasked with the mission to empower candidates to live fulfilling working lives whilst increasing value to SEEK.
- Key member of discovery and led the design for an initiative that better connected candidates with education courses, increasing the existing conversion rate by 75% and adding $500,000 in annual revenue
- Led the discovery and design for projects that helped increase organic visits by 25.9% in a single year, resulting in over a million annual visits
- Conducted 100s of customer interviews, experiments, and assumption tests resulting in confident, successful bets to consistently be made that improved customer value and commercially successful
- Led initiative to implement HEART which resulted in long term alignment of customer value and business objectives
- Best Practice SoftwareOct 2019 – May 2022Product Designer · Brisbane, Australia
Best Practice is Australia's largest Practice Management System. Led the design for the new SaaS successor product, and grew a design team to 5 people and worked with 30+ engineers.
- Worked with cross-functional teams providing the end-to-end design for domain specific areas like prescribing as well as domain-agnostic areas such as calendar and invoicing
- Started and maintained the design system that was used by an engineering team of 30+ and design team of 5
- Interviewed and hired other designers, provided mentorship, and helped designers improve their craft
Education
- Continuous Discovery Masterclass & Continuous InterviewingProduct Talk Academy · 2022 & 2023
- ISTQB Foundation Certification2017
- Bachelor of Information TechnologyQueensland University of Technology · 2013
Skills
- Design
- Product Design, UX Design, Prototyping, Design Systems, User Research, Interaction Design
- Technical
- Next.js, React, TypeScript, Tailwind CSS, Framer Motion, Vercel, Git
- AI Tools
- Claude, Claude Code, Cursor, LLM API Integration
- Process & Frameworks
- Shape Up, Jobs-to-be-Done, Continuous Discovery, Teresa Torres OST, HEART Framework, Rapid Experimentation
- Leadership
- Hiring, Mentorship, Cross-functional Collaboration, Customer Discovery
Kind words
“Gareth is a pleasure to work with and an asset to any team. He is diligent in discovery, passionate about the end user, empathetic, and collaborative in his approach. He is excellent at leading user interviews, enabling the team to collect and extract actionable insights.”
Winnie Bamra · Senior Product Manager, Ex-SpaceX · SEEK“A talented senior UX designer who can independently drive projects forward. His designs reflected a deep understanding of our users, combined with a mastery of UX principles. Meticulous attention to detail and craft are evident in everything he produces.”
Richard Simms · Principal Product Designer, SEEK“A developer's best friend. I have many fond memories bouncing ideas around and jamming out features end to end from fake door tests to deployment. At every step Gareth was inquisitive, collaborative and open to thinking on their feet.”
Ahmed Hakeem · Staff Engineer, SEEK“Gareth goes above and beyond designing for customer needs. Fast experimentation, elegant designs and constant iteration resulted in products like an AI-powered resume generator that genuinely helped candidates. A positive, creative and likeable teammate.”
David Deville · Senior Content Designer, SEEK“An outstanding UX/product designer. I hired him to build a cloud-based practice management SaaS. He is a driven individual that can be trusted in getting the job done once given guidance and a brief. I definitely recommend Gareth!”
Henry Vesander · Chief Product Officer, Best Practice Software